Refund / Return Policy

Effective Date: 07-08-2025

7-Day Effortless Return & Exchange Policy

At Motornity® (Pvt) Ltd, your satisfaction is our top priority. While we strive to deliver top-notch quality and perfect sizing, we understand that preferences may vary. That’s why we offer a 7-Day Effortless Return & Exchange Policy—just in case your item doesn’t meet expectations.

Return or Exchange Within 7 Days

If you’ve received your order and find that the size doesn’t fit or the print/quality isn’t up to your satisfaction, don’t worry—we’ve got you covered. Simply contact us within 7 days of delivery to initiate your return or exchange.

Reach us easily via:

Please include a brief explanation for the return and ensure the item is securely repacked before dispatching it.

Eligibility Criteria

To qualify for a return or exchange, please ensure:

  • The item is unworn and unused

  • All original tags and packaging are intact

  • The item is not altered or customized

  • A receipt or proof of purchase is provided

How to Start a Return

  1. Contact us via our website at motornity.pk

  2. Provide your order details and reason for return

  3. Send the item to the return address we will provide

Note: Return shipping costs may apply unless the item is damaged or incorrect.

Refund Email Draft

Subject: Refund Request – Order #[Your Order Number]

Dear Support Team,

I’d like to request a refund for my order:

  • Name: [Your Full Name]

  • Order Number: [Your Order Number]

  • Order Date: [Order Date]

  • Product(s): [Product Name(s)]

  • Reason for Refund: [Brief reason]

Please find attached images of the product(s) for reference.

Let me know if you need anything else.

Thank you,
[Your Name]
[Your Email Address]

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately. We’ll assess the issue and make it right as quickly as possible.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Sale or discounted items

  • Altered or customized products

Tracking & Updates

Once your return is in progress:

  • Our team will share a tracking link for real-time updates

  • Upon receiving the item, we will conduct a quality inspection

  • If eligible, a replacement or refund will be processed promptly

We’ll keep you informed every step of the way.

Still Have Questions?

Feel free to contact us anytime through support@motornity.pk for any return or exchange queries.

Contact Us